Whether your iPhone or iPad is running slowly, refusing to connect, having trouble with apps, struggling with email, running out of storage or causing another frustrating problem, Computerist can help identify what’s happening and explain the most sensible next step.
iPad & iPhone Support helps you set up, troubleshoot and manage your Apple devices, from everyday software and connectivity issues to account configuration and device setup. Having an iPhone or iPad is easy. Getting it properly configured, connected and working with everything else can sometimes be less straightforward. Computerist provides practical iPad and iPhone support for homes, professionals and businesses across Melbourne’s south-east. Whether you’ve purchased a new device, need help connecting your email, want your iPhone or iPad synchronised with your computer, or are having trouble with an existing setup, we can help.
A new Apple device should be ready to use without hours of figuring out settings.
Computerist can assist with suitable setup requirements, including:
We’ll help configure the device according to how you actually intend to use it.
Email problems on mobile devices can be particularly frustrating when everything works correctly on your computer but not on your phone or tablet.
Computerist can assist with suitable email configurations involving:
Microsoft 365
Outlook
Business email
Personal email
Multiple mail accounts
Mail synchronisation
Calendar synchronisation
Contact synchronisation
If you’re having trouble sending, receiving or synchronising email, we can investigate the configuration.
Your iPhone or iPad doesn’t necessarily have to operate as an isolated device.
Depending on your setup, we can help with appropriate synchronisation and integration between your Apple device and computer.
This can include:
The exact options depend on the devices, accounts and services you’re using.
Apple devices are increasingly common in business environments.
Employees may use iPhones and iPads for:
Email
Microsoft 365
Teams
Calendars
Business applications
Customer communication
Remote work
Access to company information
Computerist can assist businesses with suitable device configuration and troubleshooting.
For Microsoft 365 environments, this can include helping users configure supported Microsoft services on their Apple devices.
If your business uses Microsoft 365, your employees may need access to services such as:
Outlook
Teams
OneDrive
SharePoint
Microsoft Authenticator
Computerist can assist with appropriate configuration and troubleshooting.
This can include helping users understand how their Microsoft 365 account connects with their iPhone or iPad.
An iPhone or iPad that constantly disconnects from Wi-Fi may not have a hardware fault.
The problem could involve:
Computerist can investigate suitable Wi-Fi and connectivity problems.
For broader home networking problems, see:
Apple devices rely on accounts and cloud services for many everyday functions.
Computerist can assist with suitable configuration involving:
Apple Account
iCloud
Email
Contacts
Calendars
App installation
Device settings
Synchronisation
We can also help identify configuration problems when different Apple devices aren’t behaving as expected.
Not every problem requires a new device.
Common issues can include:
Computerist can investigate the problem and determine whether it is likely to be configuration, software, connectivity or hardware related. For official guidance on iPhone, iPad and Apple device support, see Apple Support
Sometimes the problem isn’t that something is broken.
You simply don’t know how to make everything work together.
For example:
“I want my email on my phone.”
“I want my contacts on both devices.”
“I want my photos accessible on my computer.”
“I need Microsoft 365 on my iPad.”
“I bought a new iPhone and don’t know how to set everything up.”
These are all legitimate technology-support requirements.
You don’t need to be an IT expert to get your devices working properly.
Computerist can also help local residents with everyday Apple device requirements.
We can assist with suitable:
iPhone setup
iPad setup
Email
Wi-Fi
Accounts
Applications
Synchronisation
Device configuration
Connection to computers
General troubleshooting
Our aim is to make the technology easier to use rather than overwhelm you with technical terminology.
Bought a new device?
We can help you get started.
Depending on your requirements, setup can include:
Device configuration
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Apple Account
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Wi-Fi
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Applications
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Contacts & Calendars
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Microsoft 365
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Other supported services
The exact setup depends on your existing devices and accounts.
Businesses introducing iPhones or iPads may need more than simply turning the devices on.
Considerations can include:
User accounts
Microsoft 365
Email
MFA
Business applications
Wi-Fi
Security
Access to business information
Computerist can help businesses configure suitable devices so employees can use the technology they need.
An iPhone or iPad can contain significant amounts of personal or business information.
That can include:
Email
Contacts
Documents
Photos
Business information
Authentication applications
Access to cloud services
We can help users understand practical security measures such as:
Device passcodes
Account security
MFA
Software updates
Appropriate application access
For businesses, mobile-device security should form part of the broader IT security strategy.
Computerist’s iPhone and iPad service is primarily focused on IT support, configuration and troubleshooting.
We aren’t positioning ourselves as a specialist Apple hardware repair centre for every physical fault.
For example, a device requiring specialist microsoldering or complex component-level repair may need a dedicated repair facility.
Our focus is helping you get your device configured, connected and working properly.
An iPhone or iPad rarely exists completely on its own.
It may connect to:
Microsoft 365
Windows
Macs
Wi-Fi
Business networks
Cloud services
Email
Other devices
Technology can be confusing enough without unnecessary jargon.
We charge an hourly rate for the time spent working on your technology. If we’re unable to resolve the problem, you won’t be charged for the diagnostic or travel component.
*Some exclusions and conditions may apply. We’ll explain applicable charges before work begins.
Yes. Computerist provides practical iPhone support covering setup, configuration, email, accounts, synchronisation, Wi-Fi and general troubleshooting.
Yes. We can assist with suitable iPad setup, configuration, email, synchronisation and troubleshooting.
Yes. We can help configure a new iPhone according to your existing accounts, services and requirements.
Yes. We can assist with suitable personal, business, Microsoft 365 and Outlook email configurations.
Yes. We can help configure supported Microsoft 365 applications and services.
Depending on the devices and services involved, we can help configure appropriate synchronisation for supported data and services.
We can investigate suitable Wi-Fi and connectivity problems and determine whether the issue appears to be with the device or the wider network.
We can assist with suitable account and configuration issues involving iCloud and related Apple services.
Our primary focus is IT support, configuration and troubleshooting rather than specialist physical iPhone repair. For complex hardware repairs, a specialist Apple-device repair provider may be more appropriate.
Yes. We can assist businesses with suitable device configuration involving email, Microsoft 365, Wi-Fi, applications and user access.
